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2-1-1 of Middle Tennessee
The United Way of Metropolitan Nashville is a nonprofit organization that partners with local businesses to run workplace campaigns in order to raise money which is then invested back into the community through programs in health and human service organizations. In addition, United Way works with community partners, such as the Mayor's Office of Children and Youth, to develop and implement solutions to pressing community issues. This partnership grant targets the Information & Referral (I&R) Specialists at United Way's 2-1-1 Helpline, who field over 100,000 calls from Middle Tennesseans in need health and human services assistance. Effective training strategies will be developed to improve the level of empathy and concern shared with helpline callers. The I&R Specialists will also learn more about the agencies in the referral database, especially the top 100 agencies that receive the majority of referrals, through a series of site visits and cross training.